Job Description

MUST HAVE: ITIL 4 Foundation certification.

Solicitation Reference Number: 529501430

Working Title: Business Analyst 2

Title/Level: Business Analyst 2

Category: Applications/Software Development

Location: 4601 W. Guadalupe St. Austin, TX 78751

Only local consultants of Texas

Position will be 3 days remote with 2 days (Tuesdays and Thursdays)

Contract role

Job description:

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

The configuration manager oversees the configuration management process, as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance with HHS agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategy.

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/Preferred	Experience
5	Required	Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
5	Required	Excellent problem-solving and critical thinking skills and a strong attention to detail.
5	Required	Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
4	Required	Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
4	Required	Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
4	Required	3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
4	Required	ITIL 4 Foundation certification.

Job Tags

Hourly pay, Permanent employment, Contract work, Part time, Work experience placement, Local area, Remote job,

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