Job Description

Title: Administrative Assistant

Contract until January 2026

Working Hours: Monday-Friday, 8:30am-5:00pm

Location: East Palo Alto, CA

Pay range: $26-28/hour

• Answer phones in a courteous and pleasant manner.
• Greet applicants, residents, and vendors.
• Support the Community Manager and/or Leasing Director with marketing efforts, including mailing marketing materials and tracking marketing efforts.
• Meet with prospective tenants and provide tours of the units.
• Accept rental applications and ensure they are filled out completely and legibly.
• Assist the Community Manager and/or Leasing Director in entering pre-applications into the waitlist software system.
• Initiate calls to applicants on the waitlist for vacant units and track all responses.
• Assist the Community Manager with certification appointment scheduling, collect all relevant data to process applicant certification, and process applicant files for approval.
• Initiate application background screening and approval process.
• Receive and complete resident work orders and maintain the Work Order Logbook.
• Prepare and deliver all general notices for the Community Manager, as needed.
• Collect rent payments and security deposits under the supervision of the Community Manager.
• Store all relevant documentation in resident files.
• Coordinate resident social functions and communications.
• Perform other job duties as required.

Qualifications:

• Previous experience in property management, TCAC
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Yardi
• Strong organizational and multitasking abilities.
• Excellent customer service skills.
• Ability to work independently and as part of a team.

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