Job Description

Investigates and maintains property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims.

Primary Accountabilities

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.

Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.

Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.

Responds to customer inquiries, makes appropriate decisions and closes file as needed.

Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.

Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

Demonstrated experience providing customer-driven solutions, support, or service.

Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.

Demonstrated experience handling moderately complex claims, or other equivalent experience.

Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.

Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

Obtain state specific property casualty claims licensing as required.

Travel Requirements

Up to 10%.

Catastrophe duty up to 75% as applicable.

Physical Requirements

Work that primarily involves sitting/standing.

Working Conditions

Not applicable.

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Job Tags

Contract work, For contractors,

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