Job Description

Job Description

Job Description

Salary: Starting at $17-$23/hr., but depends on experience (more info in job description)

Arrow is growing and we're looking for a full-time Carpet & Duct Cleaning Technician.

Arrow Service Team is a leader in the disaster restoration industry in North Dakota, based out of Bismarck, ND. We have built our heritage one project at a time, establishing a reputation for performance, integrity, and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms, or other disasters, we deliver on our promise to provide extraordinary care while serving people in their time of need! Our passion for quality & customer service drives everything we do.

As a Carpet and Duct Cleaning Technician, you will be responsible for driving a company vehicle (van or box truck) to the clients location (residential or commercial), assessing the needs of the customer, applying pre-stain solutions or cleaning treatments, and ensuring all work is completed to high standards. You will also up-sell services and cleaning products.

More often than not, you'll be working in a team environment and under the instruction of a lead. As your skill set develops, you may be working some jobsites independently.

We are seeking an individual that can generally work and be available within the range of 6am to 6pm (with flexibility and as dictated by job flow schedule and dispatch) Monday through Friday. More often than not, jobs are scheduled to begin at 8am. There may also be opportunity to work jobs on weekends. Overall hours are estimated to be 45 plus per week. Arrow's footprint does extend beyond the Bismarck/Mandan area. On rare occasions, staying overnight may be required. When/if this happens, Arrow will pay for the hotel room and you will be eligible for a per diem per night spent.

If you are looking for a change or looking to begin a career in the restoration industry, this is the opportunity for you! We are looking for someone that has a self-starter with an eye for detail and ability to troubleshoot problems as they arise. We will train the right candidate that has a solid work history, clean driving record, and a professional demeanor. Career growth potential within the department and within the company.

We look forward to investing in your career!

Primary Job Responsibilities of a Carpet & Duct Cleaning Technician:

• Operate and maintain truck mounted carpet extraction equipment in a safe and efficient manner
• Perform thorough carpet cleaning services at various locations, including homes and commercial properties
• Inspect carpets for stains, odors, and damages prior to cleaning
• Use appropriate cleaning solutions and techniques to remove dirt, stains, and odors from carpets
• Moves or assists in the removal of furniture to facilitate cleaning
• Communicate effectively with operations team and address any concerns or issues related to carpet cleaning services
• Performs preventative maintenance on vehicle and equipment to keep in clean running condition
• Perform duct cleaning services for residential and commercial HVAC systems
• Inspect and clean HVAC units, including air ducts, vents, and filters
• Maintain a clean and organized work environment at all times
• Follow all safety guidelines and procedures to prevent accidents and injuries
• Safely drive company vehicle to job sites, following all traffic laws and company procedures
• Assist in related departments when needed (example: mitigation, water losses)

Experience and Skills:

• Experience in carpet cleaning, duct cleaning, mitigation, or restoration work preferred but not necessary. Willing to train the right person
• Knowledge and/or experience of HVAC systems and duct cleaning procedures a plus
• Experience working from a work van or truck a plus
• Effective communication skills with customers, employees, and management
• Excellent customer service skills
• Ability to show empathy and act professionally
• Basic math skills

Physical Demands:

• Lift (constantly) 5-15 lbs., lift (frequently) 15-40 lbs.
• May involve significant stand/walk/ push/pull
• Occasional climbing (ladders, stairs, etc.), balancing, crouching, frequent stooping, reaching, kneeling, and handling
• Ability to work in confined spaces
• Exposure to weather with temperatures ranging from mild/moderate to extreme cold/heat
• Exposure to noise levels ranging from moderate to loud from occasional to frequent

Pay:

• Starting at $17 $23/hr., but DOE (depends on experience)
• Eligible for overtime (if on hourly pay plan)
  
• 90-day review (eligible for wage adjustment if applicable)
• Annual reviews scheduled thereafter (eligible for wage adjustment if applicable)
• Potential to be hired into or moved into a commission pay plan, based off prior experience, progress, and development.
• Hourly wage for assisting in other department(s) when/if needed

Benefits:

• Paid Vacation
• Overtime Pay (when on hourly pay plan only)
• 6 Observed Paid Holidays
  
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) (with a set matching percentage)
• Fully paid training

Age Requirement:

• Must be at least 18 years of age.

Education:

• High school or equivalent

License/Certification:

• Valid Driver's License (Required)
• Reliable transportation to get to and from our office/shop

Arrow Service Team started as a small carpet cleaning company in 1979. Over the years, we have grown to over 70 employees and have expanded our services to include fire & water damage restoration, mold removal, trauma, and emergency board-ups. We also continue to clean residential and commercial carpets and HVAC and ductwork. Core family values make Arrow Service Team grow year after year. We pride ourselves in being a local family-owned company. We have a fully trained in-house team of disaster restoration specialists, including water mitigation techs, fire restoration techs, finish carpenters, flooring installers, painters, and carpet and HVAC technicians. With a quality staff, it is easy to understand why we keep expanding our team and reach as the top restoration company in Bismarck-Mandan and surrounding communities.

To learn more, please visit our website at

Arrow Service Team is committed to providing a safe, healthy, and productive work environment. Consistent with this commitment, it is the intent of the Company to maintain a drug and alcohol-free workplace.

Arrow Service Team provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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