Job Description
The Associate Auto Liability Claims Adjuster will effectively resolve insurance claims with the ability to communicate compassionately and provide excellent customer service. This role will have full claim ownership and be the main point of contact for the customer until the claim is resolved in its entirety. This position will report to a Tesla Collision Center. The Associate Auto Liability Claims Adjuster will serve as a liaison between Tesla Insurance, Tesla Collision Center and the customer.
Responsibilities
Analyze, review, and interpret policies to assess coverage, liability, value and loss
Handle simple to moderate complexity claims, including single vehicle and multi vehicle losses with either clear liability or moderate liability or coverage investigations
Establish and maintain proper loss and expense reserves on all managed claims as well as determine what investigation is necessary on more complicated claims to bring a claim to an equitable conclusion for all parties involved
Document, verify and review damages as well as make timely payments to insureds, claimants and shops
Daily contact with independent and other carrier adjusters, appraisers, insureds, claimants, attorneys, vendors, agents, and other related parties
Support the Tesla Collision Center with Tesla Insurance customer complaints and service, to include repair estimate, rental, coverage, total loss and subrogation
Maintain a professional relationship with the Tesla Collision Center staff and their customers
Requirements
3+ years of experience handling claims, including understanding and interpreting auto policies and 1+ year experience in appraisal/writing estimates.
Knowledge of and adherence to the state laws and regulations governing the handling of auto liability claims as well as an understanding of insurance, claims, mathematics, construction, and auto physical damage
State adjuster's license where domiciled or must obtain and adjuster's license within 90 days of employment if not already active
Non-resident adjuster's license where required in the states where we do business
Exceptional organization skills while moving from task to task in a high pace environment
Ability to problem solve for/with the customer
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
$57,000 - $96,900/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla
Job Tags
Holiday work, Full time, Temporary work, Flexible hours,