Community Health Care Case Worker Job at Elevance Health, Des Moines, IA

a3NlTDRQMHpkWERWWm0vaitpT1drQXpmcFE9PQ==
  • Elevance Health
  • Des Moines, IA

Job Description

Anticipated End Date:
2024-10-30

Position Title:
Community Health Care Case Worker

Job Description:

Community Health Care Case Worker

Location: Field based position in Woodbury, Black Hawk, Dubuque, Cerro Gordo, Pottawattamie, Polk, Story, Webster, Linn, Scott, Johnson, Lee, Henry, Des Moines, IA

The Community Health Care Case Worker is responsible for serving as the initial and main point of Field contact between the Company and current and potential members.

How you will make an impact:
  • Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures.
  • Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.
  • Supports and promotes State Sponsored Programs through participation in community events.
  • Represents State Sponsored Programs in community collaborations.
  • Supports member access to care through home visits, processing of reports, and distribution of collateral materials.
  • Performs new member orientations.
  • Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.
  • Provides superior, professional, and courteous service to customers.
  • Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations, ability to work professionally with the company's associates, community-based organizations, providers and plan members.

Minimum Requirements:
  • Requires HS Diploma and a minimum of 1 year of customer service experience, or any combination of education and experience that would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:
  • Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs is preferred.
  • A Community Health Worker Certificate must be obtained in the first 6 months of employment in certain business units.

Job Level:
Non-Management Non-Exempt

Workshift:

Job Family:
CUS > Care Reps

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Job Tags

Holiday work, Temporary work, Local area, Remote job,

Similar Jobs

Aequor Healthcare

Travel Nurse RN - ED - Emergency Department - $2,410 per week Job at Aequor Healthcare

 ...hours. We pay weekly, and offer benefits on the 1st day of your contract. Aequor Healthcare never pro-rates weekly per diems if...  ...staffing agency that specializes in placing healthcare travelers in short term contracts throughout the US. Whether youre a seasoned... 

Fort Valley State University

Dairy Manager Job at Fort Valley State University

 ...marital or veteran status. JOB SUMMARY: The dairy manager is responsible for overseeing the day-to-day operations of a dairy farm or dairy processing facility. This includes managing a team of employees, maintaining high levels of milk production, and ensuring the... 

Allied Universal®

Security Guard - Entry Level Job at Allied Universal®

 ...Job Description Allied Universal, North Americas leading security and facility services company, provides rewarding careers that...  ...commitment. Apply today and be part of something bigger! No Guard Card? No Problem! We can assist with obtaining a Guard Card!... 

MultiCare Health System

staff - Registered Nurse (RN) - NICU - Neonatal Intensive Care - $43-82 per hour Job at MultiCare Health System

 ...MultiCare Health System is seeking a Registered Nurse (RN) NICU - Neonatal Intensive Care for a nursing job in Puyallup, Washington. Job Description & Requirements ~ Specialty: NICU - Neonatal Intensive Care ~ Discipline: RN ~ Duration: Ongoing ~30 hours... 

MyKelly

Substitute Teaching Opportunities Swain County Job at MyKelly

 ...Now hiring for the 2024-2025 school year! Be the reason a kid learned something today. Be a substitute teacher! If you have a desire...  ...administer, and grade tests and assignments; Requirements: 18 years or older High School diploma/GED Negative TB test...