Job Description

Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Service Return Agent. This position pays up to $16 per hour + additional bonus incentitives and is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719.

We offer:

• Consistent 40 hour per week schedule
• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• NO Airport Clearence required

Available Schedule (A):

• Thursday 4:00am-12:00pm
• Friday 4:00am-12:00pm
• Saturday 4:00am-12:00pm
• Sunday 4:00am-12:00pm
• Monday 4:00am-12:00pm
• Tuesday OFF
• Wednesday OFF

Available Schedule (B):

• Friday 5:00am-1:00pm
• Saturday 5:00am-1:00pm
• Sunday 5:00am-1:00pm
• Monday 5:00am-1:00pm
• Tuesday 5:00am-1:00pm
• Wednesday OFF
• Thursday OFF

Available Schedule ( C):

• Wednesday 12:00pm - 8:00pm
• Thursday 12:00pm - 8:00pm
• Friday 12:00pm - 8:00pm
• Saturday 12:00pm - 8:00pm
• Sunday 12:00pm - 8:00pm
• Monday OFF
• Tuesday OFF

Available Schedule (D):

• Thursday 11:00am-7:00pm
• Friday 11:00am-7:00pm
• Saturday 11:00am-7:00pm
• Sunday 11:00am-7:00pm
• Monday OFF
• Tuesday OFF

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.
• Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years of age

• High School Diploma or G.E.D. required

• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years

• No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)

• Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Must be available to work at least 1 of the schedules listed in the job description

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