Job Description

Insight Global is looking for a Data Analyst to join the Marketplace Payments and Financial Operations team of one of our largest clients. You will contribute to achieve operational excellence while improving Payment experience, build performance measurements, automate, and help scale the Marketplace business. This role is hybrid in Sunnyvale, CA.

Responsibilities:

1. Define and proactively monitor financial, operational and Payment’s ‘Health Metrics’ to drive operational excellence, improve seller experience and help reduce payment friction.
2. Identify opportunities for simplification and automation. Work directly with product, operations, and other business partners on key processes to create efficiency, reduce errors/escalations and help marketplace seller payments scale.
3. Manage the Incidents and Escalations, identifying the gaps, seller impact outlining the protocols, SLAs, and communicating to leadership.

Qualifications:

• 4+ years of e-commerce industry working experience preferred with an understanding of operational and performance based KPIs.
• Marketplace Payment Operations and Seller experience
• 2+ years of industry experience preferably in Payments, Financial Services, or similar space is optional
• Proficient in programming languages (Python or R), and solid knowledge of SQL and relational databases (Hive, Big Query)
• 2+ years of experience in building Reports/Dashboards
• Strong business communication skills, both written and verbal; with ability to communicate / present to internal teams, also ability to express complex technical topics clearly & easily.

Job Tags

Similar Jobs