Job Description

Trajan is a global developer and manufacturer of analytical and life sciences products and devices founded to enable science that benefits people by enriching personal health through scientific tools and solutions. Trajan has a portfolio and pipeline of new technologies which support the move towards decentralized, personalized data-based healthcare. We are a global organization of more than 600 people, with seven manufacturing sites across the US, Australia, Europe and Malaysia, and operations in Australia, the US, Asia, and Europe.

At Trajan, we know our people are our greatest asset. As we continue to grow globally, we’re seeking a Field Service Engineer to join our Workflow Solutions team. In this role, the Field Service Engineer will be responsible for servicing existing client base as well new customer installations in pharma, government, agriculture and life sciences industry.

Key Responsibilities:

• Expansion for Trajan Automation service team performing installation, preventative maintenance, application support and repair services focused across the USA.
• Growth of the automation service business through credibly supporting the well-recognized ‘LEAP PAL’ brand as well as other technologies like powder dispensing, articulated robotics & partner/OEM solutions.
• Contribute to the Trajan Automation team’s global workflow coverage by supporting a variety of applications as we continue to grow within the USA.
• Liaise with internal and external stakeholders and collect voice of customer information to uncover new service and product improvement opportunities.
• Ensure that all service actions are professionally performed, appropriately captured, defined and documented per company policies.
• Provide technical support to the service and commercial teams as well as customer both in person, zoom and via phone.

What we are looking for:

• Bachelor’s Degree in science or engineering (mechanical, electrical, analytical chemistry, bio/medical preferred).
• Minimum 5 years of experience and practical knowledge in Mass spectrometry, GC, LC and liquid handling automation.
• Detailed practical and theoretical background in analytical system design and implementation, coupled with associated MS and other detection methods.
• Proven customer relationship building skills with strong organizational skills who is confident working remotely.
• Willing to travel as required nationally and internationally (>70%travel expected).
• Ability to define the root cause of issues as well as uncover additional opportunities to service the customer workflow through the application of automation.
• Mechanical aptitude with analytical decision-making skills.
• Resourcefulness, flexibility and creativity in addressing problems and working proactively to resolve issues in a timely manner.

What You’ll Receive:

• Competitive base salary with performance-based incentives.
• Annual salary reviews to reward your contributions.
• Career growth opportunities within a dynamic, growing global company.
• The opportunity to make a significant impact on the future of Trajan’s culture and workforce.

Ready to lead at Trajan? Apply today!

Trajan is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued and empowered.

Why Trajan? At Trajan, we don’t just talk about innovation—we live it. We are a diverse, collaborative company that values creativity and continuous improvement.

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