Job Description

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

•Bookkeeping: keep accurate records of all hotel guest account information
•Connect with the housekeeping department to ensure guest accommodations are ready
•Field customer complaints when necessary
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

•High school diploma, GED, or equivalent
•Comfortable taking telephone calls and mitigating stressful situations
•Exhibits working knowledge of Microsoft Office and reservation management systems
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred DoubleTree by Hilton Hotel Denver - Westminster

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