Job Description
Job Title: Hotel Night Auditor
Department: Accommodations
Reports To: Night Audit Supervisor
Employment Dates: Seasonal, April – October
Shift Availability: 11 PM – 7 AM
Minimum Age: 18yr
Wage: $15/hour
Position Summary :
The Hotel Night Auditor is responsible for managing the hotel's overnight operations, including front desk duties, guest service, and financial reconciliation, ensuring smooth operations and accurate financial reporting. They are primarily responsible for welcoming guests over the phone and upon arrival, managing check-in/out procedures, addressing inquiries, providing information about hotel amenities, resolving guest concerns, maintaining the cleanliness and comfort of common areas, and ensuring a positive overall experience by maintaining a professional and friendly demeanor throughout the guests’ stay. Availability and willingness to work weekends and holidays is required.
Key Responsibilities and Duties:
Welcome guests upon their arrival and provide initial information about the hotel and Lakeside Chautauqua. In addition, processing guest reservations, verifying identification, collecting payment, assigning rooms, and handling key distribution.
Utilizing the Property Management Software (Cloudbeds) to access guest information, update reservations, and manage room availability.
Taking phone and online reservations, updating guest information, and confirming details.
Generating nightly reports and documenting key data, verifying accuracy of figures and postings pertaining to business transactions.
Responding to questions about hotel amenities, local attractions and events, directions and other guest needs, in person and over the phone.
Addressing issues promptly and professionally, finding solutions to resolve complaints, and escalating concerns to management when necessary.
Ensure that the hotel premises, including common areas, facilities, and guest rooms, are clean, well-maintained, and comfortable.
Coordinating and communicating with other Guest Service Agents, Housekeeping Attendants, Maintenance, and all other Lakeside Chautauqua staff in a positive and professional manner.
Qualifications:
To perform this job successfully, the individual must be able to perform each Key Responsibility and Duty listed above. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Language Skills:
Strong verbal and written communication skills, including active listening, clarity of speech, empathetic communication, and the ability to convey information clearly and concisely to effectively interact with guests and address their needs. Fluency in the English language is essential.
Mathematical Skills:
Ability to perform basic math operations, calculate percentages, work with fractions and ratios, handle cash payments, understand basic financial transactions and use point-of-sale systems.
Reasoning Ability:
Ability to analyze situations quickly, think critically, and find solutions to unexpected guest issues or complaints by drawing on relevant information and applying logic to make informed decisions. Recognizing potential issues before they escalate by actively listening to guest needs and observing their behavior.
Physical Demands:
Prolonged standing and walking, frequent reaching with hands and arms, occasional bending or stooping, the ability to lift and carry light objects (up to 25 pounds), clear vision to read information on screens and guest documents, good hearing to understand guest inquiries. Frequent verbal communication with guests, often requiring clear pronunciation and articulation.
Work Environment:
A fast-paced, customer-service focused atmosphere where employees from various departments work together to ensure a smooth guest experience, often requiring a collaborative approach to meet guest needs, while maintaining a welcoming and positive demeanor. Schedules can vary depending on the hotel's needs, often including early mornings, late nights, weekends, and holidays.
Lakeside Chautauqua is an equal opportunity employer.
...Job Description Job Description About Leon Consulting: Leon Consulting is a fast-growing sales and marketing firm based in Woburn, MA. We specialize in inside sales for a leading telecommunications brand, delivering top-notch customer experiences while developing...
...Surgical Management has more than 30 years of experience providing quality and excellence in bedside and clinical wound care management and our family of medical providers is growing. We are currently looking for a Medical Doctor, Doctor of Osteopathy, Nurse Practitioner...
...Description A manufacturing company near the Bardstown, KY area is looking for a Bilingual (Japanese-English) Translator/Interpreter to join their team. The ideal candidate will have previous interpreting experience within a manufacturing environment. This...
...Job Description Job Description Title: Title VII EEO Investigator Only Service-Connected Disabled Veterans are Eligible to Apply Location: Remote (U.S. Based) Employment Type: 1099 Independent Contractor Clearance Required: Public Trust or ability to...
...Description Job Description We are a private practice dermatology clinic that offers an amazing workplace culture. We are seeking a Medical Scribe / Medical Assistant that is the right fit for our practice. We require hard work, excellent communication, and a positive...