Job Description
Affordable Contractors Insurance (ACI) was founded with a clear mission: to deliver customized insurance solutions specifically designed for contractors. We make insurance simple, clear, and accessible so our clients can stay focused on building their businesses. Our team combines in-office and remote employees, all driven by collaboration, accountability, and results. What makes ACI stand out is that our leadership also works as agents, so they understand the challenges firsthand and lead with empathy and experience. Employees know they are supported, valued, and given opportunities to grow both personally and professionally.
We are seeking a detail-oriented and client-focused Insurance Customer Service Representative to join our growing team. In this role, you will play a key part in supporting our contractor clients with outstanding service while helping the agency maintain strong client relationships.
First-year earning potential of $70,000-$80,000
Paid time off (PTO)
Health insurance
Career growth opportunities, including advancement into a producer/agent role
If you are motivated to grow your career with a supportive team that values both hard work and fun, we encourage you to apply today!
Salary: $70000 - $80000 per year
Benefits:
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Career Growth Opportunities
BenefitsAnnual Base Salary Based on Experience
Paid Time Off (PTO)
Work from Home
Hands on Training
Health Insurance
Career Growth Opportunities
ResponsibilitiesProvide excellent customer service to contractor clients via phone and email
Process COIs, endorsements, cancellations, reinstatements, and policy changes
Support quoting and binding for new and renewal business
Assist producers with book management, documentation, and client follow-up
Maintain accurate records in QQ Catalyst and HubSpot
RequirementsActive Property & Casualty license (required)
Prior experience in an insurance agency setting
Experience with contractor clients and E&S markets is a plus
Familiarity with QQ Catalyst and HubSpot preferred
Strong communication, multitasking, and attention to detail
Collaborative mindset with a drive for professional growth
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