Job Description

• This position ensures superior LMS support within the organization.
• Provides customer support and administration of the LMS for multiple business units.
• This includes responding to learner issues via email, ServiceNow and IT Helpdesk tickets regarding LMS issues such as login and password retrieval, archiving, course logistics, bookmarking, completion tracking and any other end-user issues.
• Candidate will also handle stakeholder-initiated learning initiatives via ServiceNow cases.
• Develops and periodically reviews process guides, audits, training presentations and other documentation in support of the system.
• Provides support to course designers in the areas of system requirements, multimedia storage, course cloning, copying, backing, retrieving and setup processes within the LMS.
• This position is responsible for LMS administrative functions.
• Management of courses, including but not limited to; updating course properties, creating courses, curricula, certifications and enrolling users using the wizard, template(s), assignment rules and or batch processes, course utilities i.e., import, export, archive, restore, etc, course configuration options, course catalog.
• Execution of user provisioning, including but not limited to: user accounts: i.e., batch create users, change passwords, and customize information, etc.
• Configuration, creation and management of report subscriptions, and documentation of the LMS reporting environment and all customer reporting needs.
• Interactions with other organizations designing and delivering support roles, resources, strategies, and initiatives to maximize and integrate superior cross-functionality.
• External relationships could include working with various software and hardware vendors, consultants, and content experts.
• Perform other projects as assigned related to the development and maintenance of the LMS.
• Serve as a consultant, subject matter expert and advisor on LMS functionality and processes to enhance the LMS user experience.
• Build, test, and demo scenarios for stakeholder review meetings.
• Demo new features and enhancements to stakeholders, explaining the potential value to be delivered and make recommendations on how to implement.
• Proactively and continuously engage in Saba Online Community to network with peers and identify opportunities, practices, etc. to generate ideas to enhance the training experience.

• Experience in supporting users of an LMS in technical back-end role.
• Familiarity with user aspects, problems, implementation, set up and maintenance of online courses; adept at troubleshooting user problems; supportive and cooperative with users.
• This individual must possess knowledge, as well as the following skills and abilities, or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• dvanced technical computer skills, including experience with learning management software (LMS).
• SharePoint and system testing experience would be a plus.
• t least 4 years of demonstrated LMS administration experience required, preferably in a validated environment.
• Proficiency in Saba Cloud highly preferred.
• Familiarity with SCORM compliance.
• Proficiency in Microsoft Office software, especially Excel for various function such as v-lookups, pivot tables, data comparison and calculations.
• Must be solution-focused and able to think outside of the box to address requests and situations outside of normal occurrences and to address evolving stakeholder needs.
• Demonstrated ability to manage multiple tasks in a fast-paced environment.
• Excellent interpersonal/presentation/communication skills.
• Demonstrated superior customer service.
• Experience working with LMS technical personnel to assess, introduce and implement enhancements derived from stakeholder requests and from ongoing product releases.

• Experience using HTML, JavaScript and CSS.
• Hands-on experience with various types of training assignment methods.
• Bulk data import management operations via IU import SBX Integration Studio.
• utomatic training assignments via Prescriptive Rules.
• bility to understand technical features and provide support with an appropriate level of training.
• Experience with reviewing release notes and supporting materials to assess impact, identify new value to be delivered.
• bility to deliver value that the stakeholder is requesting as well as identification of value in the absence of stakeholder input.
• Experience working within Agile methodology, applying agile principles (PI Planning, iterations, demos) to daily work and planning of anticipated work.
• Experience writing Agile features and user stories preferred.

• Bachelor's degree in IT or equivalent technical training & certifications.
• GxP training is preferred.

Job Tags

Similar Jobs