Job Description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

The Managing Director – Property Management manages client relationships, owner and tenant, acting as a trusted advisor and strategic thought leader to grow business relationships and portfolio revenues within a respective market. Ensures alignment with Americas Management Services offerings to maximize customer satisfaction and value creation and ensure excellence and consistency in operational delivery. Provides direction and oversight to management services teams of larger, more complex portfolios to positively contribute and comprehensively manage the fulfillment of our commitment to their respective clients.

Strategy

• Tracking and elevating within the Americas org notable market trends/client needs/pain points for opportunities for differentiated Hines service delivery innovation and continuous improvement.
• Ensures profitability of local portfolio and identifies areas of risk.

Service Delivery Execution

• Commitment to champion and implement Americas Management Services service delivery standards as directed by Head of Americas Management Services, Head of Americas Commercial Management Services, or the Head of U.S. West, including consistent business processes and enabling technology.
• Focus on firm/client environmental goals. Ensure asset level execution and business process compliance for environmental goals and strategies.
• Serve as SME for the San Francisco& Bay Area in Office, Industrial, Facilities Management & Mixed Use.
• Negotiate Management Agreements in coordination with Hines Legal (form), Hines Fund rate sheets (fees) and/or third-party clients.
• Maintain responsibility for the oversight of the development and execution of an Annual Business Plan and Operating Budget for each asset, to include asset profitability and fee revenue growth for the portfolio.
• Drive customer experience by delivering distinctive, innovative solutions.
• Demonstrate mastery of all aspects of Hines commercial business processes, resources and areas and ensure that all properties are properly managed and efficiently staffed.
• Understands, communicates, and ensures compliance with company standards, policies, and procedures by which Hines properties operate, and ensures that all aspects of property operations are being performed consistently with Hines operational standards to yield the highest level of service at costs competitive with the market.
• Identify innovative business practices to enhance service delivery, energy reduction, cost savings and personnel development.

Cross Functional Collaboration/One Hines

• Collaborate with Hines business leaders and various asset types to ensure consistency and support, while driving cross-functional scalability across the Americas.
• Demonstrate adaptability to new conditions and challenges, providing effective leadership to support Hines initiatives and guide team members.
• Facilitate communication between Management Services, Asset Management, Accounting, and local and market leadership to achieve an effective and efficient program.
• Maintains effective communication on significant matters with and between all functional areas of the team and local and market leadership, as well as within Hines Management Services leadership.
• Close coordination with Asset Management (by market and asset type). Close coordination with market Business Generators.
• Promote, support, and execute new business growth for development projects, acquisitions, and third-party management opportunities.

Business Development and Client Relations

• Develop and foster senior-level client relations as part of developing strategic plans that ultimately improve each asset, utilizing the full breadth of services and the broader capabilities of Hines for the benefit of every client.
• Develop and maintain ethical and professional relationships with employees, tenants, clients and contractors/vendors.
• Source and Support Business Development in coordination with Americas Biz Development / National Account and senior leadership.
• Serve as Relationship Executive for key, large scale Americas Management Services clients as identified by the Head of Americas Management Services, Head of Americas Commercial Management Services or Head of U.S. West.
• Expand Hines management services business with prospective and existing clients.
• Represent the firm in select community or business organizations and industry groups.

Leadership/People Management

• Supervise Property Managers across the portfolio as assigned; may also have operational responsibilities at an assigned asset.
• Provide inspirational leadership championing the differentiated Hines brand, culture and standards.
• Supervise the training and development program for operational personnel.
• Responsible for staffing and personnel assignments of all management services positions in conjunction with Engineering leadership.

Qualifications

Minimum Requirement include:

• Bachelor’s degree from an accredited institution preferred or equivalent years of direct experience required.
• Master’s degree preferred.
• Elevated skillset in challenging client relationship situations, management agreement negotiations and business development including strong knowledge and ability to clearly communicate with current/prospective clients Hines’ differentiated service delivery based on their need to drive alpha creation.
• Ability to work effectively in an environment of ambiguity and take ownership for the process and result.
• Manages in a diverse and dynamic environment with cross functional responsibilities.
• Demonstrated track record in the development & implementation of strategic plans.
• Empowers team members.
• Be decisive.
• Exceptional leadership traits with a focus on integrity and communication.
• Exceptional collaboration skills.
• Effectively listens.
• Prioritizes open communication and actively seek feedback.
• Possesses strong communication skills.
• Consultative skills and ability to prioritize.
• Interprets and manages risk and delivers results.
• Maintains a high level of personal credibility and accountability, relationship management, networking, collaboration, and interpersonal skills.
• Use olfactory, auditory, and visual senses to inspect properties and detect emergency alarms.
• On occasion, perform physical inspections of the property, which may include climbing up and down stairs or accessing restrictive openings.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management before/during/after natural disasters.
• Frequent travel including between properties and work outside of normal business hours as business needs require.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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