Job Description
Job Summary
Versin en espaol disponible a pedido.
The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific).
Responsibilities
QUALIFICATIONS:
+ High School diploma or equivalent and/or experience in a hotel or a related field preferred.
+ Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
+ Must be able to convey information and ideas clearly.
+ Must be able to evaluate and select among alternative courses of action quickly and accurately.
+ Must work well in stressful high pressure situations.
+ Must maintain composure and objectivity under pressure.
RESPONSIBILITIES:
+ Approach all encounters with guests and associates in a friendly service oriented manner.
+ Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
+ Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
+ Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
+ Clean/Buff floors daily according to hotel standards.
+ Shampoo carpets in the public areas according to hotel standards.
+ Shampoo furniture as needed according to hotel standards.
+ Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
+ Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner.
+ Practice safe work habits to ensure safety to guests fellow associates and self.
+ Handle items for 'Lost and Found' according to Aimbridge Hospitality standards.
+ At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office.
+ Complete daily assignment check list and submit to supervisor at the end of the day
+ Be familiar with Aimbridge Hospitality policies and house rules.
+ Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
+ Put all equipment away properly after usage according to Aimbridge Hospitality standards.
+ Have knowledge of and assist in all emergency procedures during the overnight shift.
+ Clean and dust floors daily according to Aimbridge Hospitality standards.
+ Maintain hotel equipment in proper working order.
+ Maintain storage of hotel equipment in proper area.
+ Clean guestrooms as needed.
+ Complete special projects as assigned by the Housekeeping Manager.
+ Attend meetings as required by management.
+ Perform any other duties as requested by management.
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Aimbridge Hospitality
Job Tags
Full time, Shift work, Night shift,