Job Description

Job Summary

Carhartt Work in Progress is seeking an experienced Retail Store Manager to oversee the daily operations of our Brooklyn store. The Store Manager must be effective at daily operations, maximizing sales, minimizing costs, and managing staff, with an emphasis on creating a positive customer experience.

The ideal candidate will have 3 – 5 years’ experience as a retail clothing store manager in a high traffic environment and a knowledge of diverse business subjects including but not limited to sales, marketing, merchandising, reporting, systems operations, buying, and management. An effective retail manager will be able to motivate personnel to perform to their maximum capabilities.

Core Responsibilities

• Meet sales goals by training, motivating, mentoring and providing feedback to team members.
• Ensure high levels of customer satisfaction through excellent customer service techniques.
• Complete store administration and ensure compliance with policies and procedures.
• Oversee all store operations both physical and technical in nature.
• Maintain outstanding store condition and company’s visual merchandising standards.
• Report on buying trends, customer needs, profits etc.
• Staff and customer management including scheduling and clienteling.
• Stock and inventory maintenance and management.
• Recruiting, training, supervising, and appraising staff.
• Effectively communicate with domestic and global retail management teams.

Requirements / Qualifications

• Strong technical skills relating to inventory management with experience working with ERP and POS systems like NetSuite and Shopify.
• Experience using customer service support and CRM management tools.
• Buying experience with advanced retail math skills and an ability to create a SKU plan.
• Expert Microsoft Excel skills.
• Experience running a high volume contemporary retail clothing store.
• Proven successful experience in store and employee management.
• Visual merchandising and stock management experience.
• Powerful leadership skills.
• Solid organizational skills.
• Strong communication and interpersonal skills.
• Strong knowledge and interest in apparel design, clothing industry trends, and current pop culture and Carhartt WIP’s place within it.

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