Job Description

Whaler’s Retail Store Manager

Reports to: Vice President of Retail and Wholesale

About Us

Reyn Spooner has been spreading the Aloha Spirit around the globe for almost 70 years. We pride ourselves for making The World's most collected Aloha shirts.

In addition to our legendary printed aloha shirts, you will also find women’s and kid's collection. And when you are ready to sport your favorite fan gear, we also have all MLB and NFL teams represented along with 50 colleges and universities. Whether you shop in one of our retail stores throughout Hawaii, in a partner specialty or department store on the mainland, or shop on reynspooner.com, we pride ourselves in quality and design and in spreading Aloha one shirt or dress at a time.

We are a team of skilled professionals, and we are currently expanding our presence across the Hawaiian Islands. We are looking for experienced and passionate people to join us along this journey. With some good fortune, we hope to include you as part of our 'Ohana as well!

Job Description

What are we looking for?

Reyn Spooner is in search of a retail sales manager for our Whalers store located in the beautiful island of Maui. The Retail Store Manager is responsible for overseeing the daily operations of the store, driving sales, and ensuring exceptional customer service. This role involves managing a team of retail sales associates, optimizing store performance, and maintaining the store's inventory and visual standards.

Key Responsibilities:

· Achieve and exceed sales targets and key performance indicators (KPIs).

· Recruit, train, and develop store staff to ensure a motivated and high-performing team.

· Develop strategies to improve sales performance.

· Ensure a high standard of customer service and satisfaction.

· Address customer complaints and feedback in a timely and professional manner.

· Conduct regular performance evaluations and provide constructive feedback.

· Oversee daily store operations, including inventory management, merchandising, and store presentation.

· Ensure compliance with company policies and procedures, as well as health and safety regulations.

· Manage the store budget and control expenses to optimize profitability.

· Monitor cash handling procedures and ensure accuracy in financial reporting.

Qualifications:

· Demonstrated experience in retail management or a comparable role (minimum of 2 years preferred).

· Demonstrated supervisory experience (1 year preferred)

· Strong leadership, communication, and interpersonal skills.

· Team players who are always ready to encourage and support the team.

· Skilled in Microsoft Excel, PowerPoint, and Word.

· Ability to work flexible hours, including evenings, holidays, and weekends.

· Willingness to perform other duties as required that are necessary to support the business.

· High School diploma or GED.

Physical Requirements:

· Lift and/or move up to approximately 50 pounds frequently

· Bending/stooping/kneeling required – frequently

· Climbing ladders up to 8 feet – occasionally

· Routine standing for duration of shift (up to 8 hours)

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