Salesforce Service Cloud Business Analyst 4537 Job at Tier4 Group, Natick, MA

bHNxRzdmb3hjSExVWUdQdDhTU1ZrZ3JhcEE9PQ==
  • Tier4 Group
  • Natick, MA

Job Description

Job Description

We’re Transforming Customer Support and we Need a Service Cloud Pro to Help Lead the Way

Contract to Hire: 6 months

Location: Natick, MA (Hybrid 2-3 days/week)

We’re on the hunt for a Senior Salesforce Service Cloud Business Analyst to join our team for a 6-month contract and play a pivotal role in a high-impact customer support transformation initiative.

This isn’t your average BA role, you’ll be the bridge between our business vision and Salesforce technical execution, ensuring our Service Cloud environment delivers seamless, efficient, and customer-first experiences.

What You’ll Do

  • Partner with business stakeholders to understand current support processes — then make them better, faster, smarter.
  • Translate business needs into clear, actionable user stories, functional specs, and acceptance criteria.
  • Design enhancements for case management, omni-channel routing, knowledge base, entitlements, and service analytics — all aligned with Service Cloud best practices.
  • Support UAT, change management, and post-deployment optimization.
  • Ensure every improvement keeps the user experience front and center.

What You Bring

  • 5+ years as a Salesforce Business Analyst or Consultant (with 3+ years hands-on Service Cloud experience).
  • Salesforce certifications (Service Cloud Consultant, BA, or Admin) strongly preferred.
  • Expertise in Jira, Confluence, Agile, and integrations with tools like SAP, Vonage, or AI platforms.
  • A knack for bridging business needs and technical solutions with clarity and precision.

If you thrive on translating complex business needs into scalable Salesforce solutions and love the idea of shaping the future of customer support, this project is your chance to make an impact.

Apply now and let’s reimagine what Service Cloud can do together.

Job Tags

Contract work, 2 days per week, 3 days per week,

Similar Jobs

Eastern National

Part-time ANP Passport Program Warehouse Assistant - Hatboro, PA Job at Eastern National

 ...going to work every day? Come be a part of our dynamic team supporting Americas...  ...in Hatboro, PA. This is an hourly part-time year-round position. This position will...  ...in summer and cold in winter, similar to outdoors. Access to temperature- controlled office... 

AC Wichita, KS

Sales Manager-AC Hotel Downtown Wichita, KS Job at AC Wichita, KS

 ...Job Description Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Sales Manager for the AC Hotel in Wichita, KS . Job Purpose: Meets and exceeds revenue... 

Gensler

Healthcare Planner Job at Gensler

 ...Healthcare Planner Our approach to healthcare is holistic. It is research-driven and designed to create engaging experiences for everyone...  ...preparing meeting minutes and other appropriate documents for consultant coordination meetings # Understand fundamental accounting... 

DHL International GmbH

CONVERSION - Forklift Operator- 2nd Shift Job at DHL International GmbH

 ...and categorize by location; read and document pack-slips and Bills of Lading (BOLs); load and unload freight by hand and via forklift; perform general warehouse dutie Forklift Operator, Lift Operator, 2nd Shift, Forklift, Operator, Manufacturing DHL International GmbH

Harris Computer

(Remote) Corporate Development Role (English and French Speaking) Job at Harris Computer

(Remote) Corporate Development Role (English and French Speaking) Employer Industry: Software AcquisitionsWhy consider this job opportunity:Attractive compensation package including base salary and quarterly and annual variable bonus incentivesComprehensive Medical,...