Job Description

The Senior UX Researcher will work closely with Practice Solutions Managers to drive a consistent and positive user experience for attorneys and clients across a variety of applications and digital solutions. Through a deep understanding of attorney behaviors and workflows, the Senior UX Researcher will be tasked with providing actionable insights to inform strategic decisions and implementation of products and solutions across the Firm’s practices.

Responsibilities

• Plan and conduct user research employing a variety of qualitative and quantitative research methods, such as interviews, contextual inquiry, surveys, and usability testing
• Drive all phases of the user research process, including user recruitment, study design, data collection, analysis and reporting
• Create user personas, journey maps, service blueprints, user flows and other design artifacts to inform product selection, development and/or configuration
• Establish and maintain a centralized repository of reusable user research data and insights, and organize various artifacts, such as research reports, recordings/videos and other design artifacts
• Work closely with Practice Solutions Managers to translate research findings into business requirements
• Collaborate with Data & Analytics team to ideate, validate, develop, test and improve user interactions and adoption of AI products and solutions
• Support collection and analysis of product usage data
• Support user adoption of new and existing products and solutions

Education

• Bachelor's degree or equivalent years of relevant experience required

Skills & Experience

• 5-8 years of relevant research and experience design expertise
• Familiar with principles of Lean Product and Lean UX
• Ability to work independently and collaboratively
• Comfort leading visioning workshops with multidisciplinary teams
• Experience structuring and executing both qualitative and quantitative research plans, developing personas, building customer journey/experience maps and service design blueprints
• Proficiency in standard UX research methods (exploratory interviews, contextual inquiry, card sorting, usability tests)
• Experience aiding user adoption of AI capabilities through training
• Knowledge of industry standards and best practices for the user-centered design process and UX principles and techniques
• Ability to practice developing scalable frameworks or strategies for user adoption and user experience
• Understanding of responsive web and native design principles and a passion for learning and helping users capitalize on emerging technology and adapt/respond to changing client expectations
• Proficiency with experience design, process design, prototyping software/tools such as Miro, Figma, Sketch, InVision, etc. and using research tools such as Dovetail or Maze

Salary Information

NY Only: The estimated base salary range for this position is $130,000 to $160,000 at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.

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