Job Description

Company Overview ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are driven to be the premier provider of material handling equipment and service. We believe that by investing in our people and technology, we create an exceptional customer experience, allowing us to focus on our customers and take action on improving our customers business. We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other. ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities. Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing. Position Overview and Expectations: The Shop SP ProTech2 Lead works to ensure a positive customer experience is created by the assigned technician team in minor maintenance of all classes of equipment larger than 15,500 lb. capacity and yard spotter equipment. The Shop SP ProTech2 Lead motivates and inspires the technician team by creating an environment that promotes personal development, positive communication, learning, training, purpose and bonding of team members. Job Responsibilities (including but not limited to): Lead Responsibilities: Scheduling, monitoring, and managing workflow for the team to achieve goals that contribute to customer satisfaction and growth of the company. Project a positive image by interacting with fellow employees, customers and management in a cooperative, supportive and courteous manner Work with Service Manager and Field Service Support Supervisors to coach and lead team members, taking ownership of assigned team Help organize team members to complete assigned work load Proactively perform quality inspections and challenge team members to improve Report quality inspection results weekly to Service Manager Visit customers to build trust, resolve complaints and perform quality inspections Keep communication channels open at all levels Certify assigned team members in specific job duties and/or specific skill sets of trade Technical Responsibilities: Diagnose, repair and service specialized products equipment (Taylor line, Toyota Heavy Duty (THD), CombiLift, Aisle-Master, Taylor-Dunn) Ensure proper maintenance is performed on ProLift Toyota Material Handling vehicles assigned Perform service job on time and right the first time Maintain adequate and accurate parts inventory assigned Obtain parts and technical information needed to repair equipment Project a positive image by interacting with fellow employees, customers and management in a cooperative, supportive and courteous manner Accurately communicate appropriate information to those who need to know on a timely basis Communicate positively and courteously with our customers Accurately update ?tablet when completing orders, time cards, support information, etc. and turn in on a timely basis Operate lift trucks and equipment as required Read and comprehend technical manuals Use proper test equipment for troubleshooting Own and maintain hand tools as required by management. (Current tool list inventory required to be on file) Continue training thru company sponsored programs Promote ProLift Toyota Material Handlings values, mission and purpose of Helping People Carry the Load to ensure we are customers, vendors and associates Indispensable Partner. Promote TLM Toyota Lean Management Philosophy Protects organizations values by keeping information confidential and ability to handle sensitive information Performs other duties as assigned Working Conditions and Abilities (including but not limited to): Some work outdoors in outdoor conditions including rain or snow Work around exhaust fumes, gas, diesel, solvents, paints, thinners, etc. Noisy conditions in shop air tools, compressors, truck lift, running engines Walk up and down stairs, occasionally Lift/push/pull objects up to 75 lbs. frequently Perform simple motor skills such as standing, walking, bending, stooping, sitting, climbing etc. constantly Perform simple manipulative skills such as writing, etc., constantly Stand for extended periods of time Drive vehicle for extended periods of time Extend hands/arms in a motion ranging from below the knees to above the head, occasionally See objects close and distant as in reading and driving, constantly Education/Job Requirements: High School Graduate or Equivalent, Tech School Preferred Valid Drivers License 2 years mechanical experience preferred The ability to work in a constant state of alertness and safe manner The ProLift Team Our associates have the opportunity for personal and professional growth as well as a long-term career. We have examples throughout our company of associates advancements within the organization. We value our associates and the work they do. ProLift associates flourish by collaborating on our obstacles and celebrating our achievements. What We Have to Offer ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days! We have a shared focus in helping our communities thrive. We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities. Are you ready to make the best decision of your life and join the ProLift Toyota Material Handling team? Apply Now! We are looking forward to hearing from you! EQUAL OPPORTUNITY EMPLOYER

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