Job Description

Overview Proposes, implements, and maintains enterprise-wide applications and systems that support Esri onsite and cloud solutions. In this position, you'll build and maintain tools that provide monitoring, configuration management, alerting, analysis, and dashboards to teams throughout the organization with a high level of automation. Responsibilities Implement, configure, and support server, endpoint and application management systems including monitoring, Log Management and configuration management systems Define and standardize a proactive monitoring approach supporting a global company, with success criteria including establishing best practices and operational standards Administer enterprise monitoring tools; Develop and support enterprise log management systems Provide analysis on trends in system utilization to assist with capacity planning Create and maintain operational dashboards that provide real-time and historical analysis with customizable views to support various audiences Collaborate with engineers, developers, and infrastructure and operations teams to ensure base requirements are delivered and future enhancements align with operational needs Requirements 2+ years of IT experience Demonstrated experience in installing, configuring, troubleshooting, and supporting software applications deployed on various operating systems Experience with mission critical monitoring, log management and configuration management environments Familiarity with enterprise monitoring tools like, Dynatrace, SCOM, and SolarWinds Familiarity with log management tools like Splunk Familiarity with cloud environments like AWS and Azure Excellent written and verbal communication skills, plus people and interpersonal skills Ability to multi-task, prioritize, and work independently with minimal supervision in a 24x7 environment Highly motivated individual with excellent analytical skills and dedicated to completing tasks on schedule Bachelor's degree in Computer Science, or Information Systems, or related STEM field Recommended Qualifications Experience with enterprise systems solutions for monitoring, log management, and configuration management Technical experience with various server environments such as application, web, database, virtualization, storage, load balancers, and firewalls

#LI-SM1

#LI-Onsite Total Rewards Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is

$66,560-$117,520 USD

The Company At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here. If you don't meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance. Esri

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