Job Description

Position Purpose The Creative Account Services Manager is a part of the account services team. This team is accountable for implementation of short- and long-term strategies for partners while ensuring cost-efficient, quality service. S/he is responsible for work flowing in and out of the In House Agency and External Agency partners and is responsible for managing the intaking of strategic briefs and other inputs from partners and working to produce omni-channel or channel specific creative briefs used to brief and manage the work across all creative teams. They work in tight collaboration with the media team to coordinate and plan integrated campaigns and the project management function. The Creative Account Services Manager is responsible for reviewing and approving creative, as well as coordinating additional creative approvals, before it goes to partners (whether from internal or external creative teams). S/he will balance the needs of partners along with the overall Brand Strategy, marketing strategic vision and creative workflow process while also supporting the creative team's overarching brand and creative vision, goals and high creative standards. This role serves as a liaison between The Home Depot and creative agency partners. They establish project budgets and work with the project management function to manage budget as a project progresses. Key Responsibilities 15% Agency Management - partners with key stakeholders to allocate work to agencies and drive internal & external agencies to produce the best results. Measure outputs and performance along with managing the creative team's relationship with key external partners. 30% Creative Briefs - Translates partners' needs into an overarching creative project/brief intake, which is channel agnostic and universal to the creative organization and partners. Drives collaboration and partnership in the execution of the brief. 15% Creative Coordination & Process - Provides strategic guidance on the creative approach, in partnership with Creative leaders, to ensure partner satisfaction and business success on key measures and KPIs. Coordinates the overall creative approval process. 30% Partnership - Responsible for understanding the partner's business model and delivering against that business need. Responsible for driving high partner satisfaction and communicating progress/results to partners through collaboration with creative teams. Maintains big picture view, proactively solves problems and anticipates partner needs. 10% Project estimates & budget - Ongoing management of budgets and spending as well as explaining services and cost factors. Ensures that budget is strategically allocated across teams to drive high performance creative. Direct Manager/Direct Reports This position reports to the Director, Creative Account Services. This position has 0 direct reports. Travel Requirements Typically requires overnight travel 5% to 20% of the time. Physical Requirements Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications Must be eighteen years of age or older. Must be legally permitted to work in the United States. The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Qualifications 3+ years' experience managing the process and challenges of creating and delivering creative projects with proven results while driving efficiency as well as high quality outcomes. Degree in marketing, advertising, communications, business, or a related area. Detailed understanding of creative organization and omni-channel marketing channels. Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members. Demonstrated excellence in building and maintaining profitable client relationships. Strong track record in building and leading high-performing teams. Company Information The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable, and experienced professionals. We operate over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. All of our associates have one thing in mind — helping our customers build and improve upon their homes. Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company. #J-18808-Ljbffr The Home Depot

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