Job Description

GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE:

MARRAKESH COUNTRY CLUB AND COMMUNITY ASSOCIATION

PALM DESERT, CA

THE GENERAL MANAGER/CHIEF OPERATING OFFICER OPPORTUNITY AT MARRAKESH COUNTRY CLUB AND COMMUNITY ASSOCIATION

Marrakesh Country Club and Community Association Club seeks an experienced and visibly engaged General Manager to lead its combined country club and HOA under one board of directors. The ideal candidate will be a proactive, transparent, and thoughtful leader with proven expertise in communications, HOA management, financial oversight, food and beverage, golf operations, fitness, and wellness. Strong skills in relationship building, team leadership, and personnel management are essential.

Success in this role requires proven experience in planning and executing the Clubs strategic and annual business plans. The new GM will prioritize delivering exceptional member and guest experiences while serving as an active Thought Partner with the Marrakesh Board to unify the club and community. Deep knowledge of industry trends, a strong presence, natural gravitas, and a proactive, sincere leadership style are essential. Above all, a genuine passion for building meaningful relationships with members and staff is vital.

Leadership is the key to this position. The goal is to present Marrakesh every day as a unique, historically significant residential, social, and executive golf community in the Coachella Valley and beyond.

ABOUT MARRAKESH COUNTRY CLUB AND COMMUNITY

Nestled against the dramatic backdrop of the Santa Rosa and San Jacinto Mountains, Marrakesh Country Club is a private, gated community that offers an exceptional blend of architectural distinction, active living, and timeless desert charm located within close proximity to the world-famous El Paseo shopping and dining district. Conceived by legendary club developer Johnny Dawson, Marrakesh was inspired by the warm, pink glow of its Moroccan namesake and brought to life by Hollywood Regency master architect John Elgin Woolf. His signature style defines the 364 homes across the 155-acre property, making it one of the deserts most architecturally significant communities. Marrakesh has been featured in national publications such as The New York Times, Town & Country, and Palm Springs Life, among others.

At the heart of Marrakesh lies the newly renovated clubhouse, a stunning reimagining of Woolfs original design, now updated with the refined touch of renowned interior designer Tom Scheerer. This central gathering space includes elegant dining areas, social lounges, and breathtaking views of the surrounding mountains. A state-of-the-art fitness center sits on the clubhouses first floor, offering modern cardio, strength, and flexibility equipment, complemented by access to personal trainers and inspiring views of the iconic waterfall and golf course.

Marrakesh is home to one of the finest executive 18-hole courses in the country, designed by the celebrated Ted Robinson. Framed by sweeping vistas and lush fairways, the course offers challenging play for golfers of all skill levels and is supported by a fully stocked pro shop, practice facilities, and an indoor golf simulator. Beyond golf, members enjoy an array of amenities including tennis, pickleball, bocce ball, croquet, and 14 sparkling pools with adjacent spas and pavilions located throughout the community.

An active social calendar enriches life at Marrakesh, with offerings that include yoga and water aerobics, hiking and biking excursions, art and book clubs, bridge, wine tastings, speaker series, and culinary events.

Marrakesh is first and foremost a unique community of people from various walks of life: design, the arts, film and television, corporate business, and entrepreneurs who are brought together through the unique architectural distinction of Marrakesh homes. The spirit of Marrakesh is one of connection and vitality, where heritage and style meet modern convenience, and where residents become part of a welcoming, vibrant, and enduring desert oasis.

The future of Marrakesh is bright. With over 50% of the membership new since 2018, there has been a generational change with a younger, increasingly affluent demographic. The Club and homes are pending historical designation by the City of Palm Desert, and the Club is in the early planning/proposal phase of a comprehensive $12M master landscape, irrigation, and lighting project expected to roll out over five to seven years.

MISSION STATEMENT

The mission of Marrakesh Country Club and Marrakesh Community Association is to personify a welcoming, inclusive community that values and respects all members and employees; provide social, dining, and recreational opportunities that encourage the interaction of members and guests; and to preserve our unique architectural, landscape and cultural heritage while guided by sound, transparent principles of finance and governance.

MARRAKESH COUNTRY CLUB BY THE NUMBERS:

Resident Members: 364 Non-Resident Members: 30

Initiation Fees: $50,000

Annual Assessment for Master Association: $12,060

Approximate Gross Annual Volume: $12M

Annual Dues: Residential Golf $12,480 Non-Resident Golf $13,500

Approximate Annual Dues Volume: $9.1M

Monthly Capital Dues: $180 HOA, $85-Country Club

Food & Beverage Annual Volume: $1.00M Food Cost: 40%

Employees: Approximately 96 In-Season; 40 Seasonally

Approximate Gross Payroll: $5.7M

Board Members: 9 with 3-year terms Average Member Age: 65

Accounting and POS: Jonas

Marrakesh Country Club is organized as 501(c)(3)

MARRAKESH COUNTRY CLUB WEBSITE:

The General Manager/Chief Operating Officer (GM/COO) is the pivotal leader for the Club, reporting to the Club President and accountable to the Club Board of Directors. This role is responsible for executing the Board's policies and overseeing all club and community operations. They serve as the visible representative of the Club, bridging the Board with staff and committees, and enabling the Board to focus on strategic initiatives. They will be the face of the community and be a conduit between the board of directors, members, guests, employees, community, local government, and industry.

The GM/COO is responsible for executing the club and community policies set by the Board of Directors. Key duties include developing operating procedures, overseeing all department managers, and maintaining performance management. The GM/COO implements and monitors budgets, ensures consistent service quality, maximizes member and guest satisfaction, and supports staff performance. Additionally, this leader safeguards the Clubs assets, including the golf course, clubhouse, maintenance and fitness facilities, equipment, and intellectual property.

Positions reporting to the GM/COO are the Controller, Clubhouse Manager/F&B Director, Executive Chef, Head Golf Professional, Golf Course & Common Area Grounds Superintendent, Human Resources Manager, Membership and Communications Director, and Executive Assistant/Architecture Landscape Committee Liaison.

They are responsible for implementing the strategies and tactics necessary to annually achieve the budgeted goals, which are established by the board, and to ensure the team has a very clear path and direction. Specific emphasis on consistently enhancing the lifestyle experience for members and their guests is of primary importance.

The GM/COO is responsible for managing all the key assets (physical and staff), including all amenities, food and beverage, community assets, and member services to ensure they are consistently delivering `best in class service for a club and community.

KEY CHARACTERISTICS

A key requirement is to be able to work proactively with the board and its committees, who in turn will keep the GM/COO focused on key goals and objectives that benefit the long-term well-being of the Club.

The board is looking for a collaborative mindset from its GM/COO to take a strong role in running the club and community, to be out in front of issues, and to provide them with solutions. The ability to execute plans and achieve a shared vision will be the key to success in this position.

Outstanding written and verbal communication skills are critical, along with the ability to actively listen, build trust, and maintain a highly approachable, engaging presence throughout the club and community.

CHARACTERISTICS AND ESSENTIAL DUTIES OF THE SUCCESSFUL NEW LEADER

Embody and foster a culture of exceptional member experience

Possess a positive, warm personality, treat everyone with respect, be a confident leader, and be a good listener with exceptional team-building skills

Strong sense of professionalism with keen self-awareness and a strong EQ

Be visible, hands-on out front leadership style who enjoys engaging with members and staff

Monitors all financial activities, is responsible for producing all financial reports, and prepares the financial plan.

Manage and monitor service standards and product quality to ensure high levels of member and guest satisfaction consistent with top clubs today

Have the mindset of continuous quality improvement

Create and implement performance metrics to drive results; use benchmarking to identify areas of improvement

Track facility usage and seek ways to increase use by members and guests

Be forward-thinking, evaluate programming, and identify and anticipate trends to ensure the Club services will meet the evolving needs and expectations of the members while still retaining a comfortable and welcoming atmosphere.

Attract, retain, supervise, motivate, a]]> <

Job Tags

Similar Jobs