Job Description
-Effectively handle customer service repair and troubleshooting calls to assure repairs requests are properly reported and completed according to standards and procedures.
-Answer incoming phone calls and handle customer requests via Remote Assistance.
-Responsible to investigate network outages to determine root cause, and provide recommendations for changes in processes & procedures, or network configuration to prevent recurrence of similar outages in the future.
-Ensure customer’s service is operational within specified repair time frame based on our SLA’s.
-Effectively maintain customers informed of their repair status based on our SLA’s.
-Update internal repair order tracking system on a regular day basis including any incidents related to the Network Performance.
-Notifies all internal groups of any major outages or network incident as per outages procedures or guidelines protocol for such incidents.
-Monitor Customer Premise Equipment and perform troubleshooting, provide solution to customer by diagnosing problem.
-Monitor Network and perform troubleshooting resolve incidents.
-Monitor systems alarm and provide support for any job under a Method of Procedure (MOP) in progress.
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets. Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities. Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.About the roleWe are looking for a Tax Senior to join Chimes corporate tax team to support the companys rapid growth. The ideal candidate... ...tax journal entries, and maintain and reconcile tax-related accounts as a part of the monthly accounting close process.Help with all...
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