Overview: The IIM BPO Logistics Operator position is responsible for the movement and resting location of each box/file throughout the processing center. The IIM BPO Logistics Operator is responsible for paper file deliveries to and from customers, production supplies and physically moving files through the flow of the processing center. These tasks include supporting processing center associates, customers, and internal operations by utilizing internal systems and processes. Responsibilities: Key Responsibilities Receiving and accepting shipping/receiving deliveries Coordinating box disposition Managing warehouse spacing and volume Work with production staff to move their work from station to station Other essential job functions include, but are not limited to the following: Receive, schedule and transport customer files Create transportation quotes using established tools Use existing software solutions to manage box inventory and distribution Manage and provide documents/boxes to and from appropriate production individuals, when needed Keep production staff stocked with boxes at appropriate levels and distribute, as needed Coordinate all box locations within the warehouse Responsible for destruction services Performs other duties as assigned Qualifications: Education Requirements Two- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience Experience Requirements One to three years of logistics experience in a BPO production environment One to three years of experience in BPO Services or a related industry One to three years of experience in a lean process environment Experience identifying and communicating business process improvements Experience servicing internal and external customers Experience working with external vendors/ partners Experience with efficiency training and production improvement Excellent interpersonal and communications skills Strong listening skills; ability to understand customers needs and equate them to KMBS IIM BPO Services Ability to execute within a team structure Ability to collaborate with internal partners and external vendors Knowledge of Business Process Outsource , back-file and day forward scanning preferred Strong knowledge of Microsoft Word and Excel Strong knowledge of lean practices
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