Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...Job Summary: We are looking for a creative and organized Social Media Content Creator & Manager to join our client. This individual will be responsible for capturing engaging photos and video content on-site, maintaining and organizing social media files, and ensuring...
Drupal Developer needs 10+ years of experience.Requirements:Onsite, 3 days.Proven experience building user interfaces for websites and/or web applications.Must have experience developing web solutions in Drupal 7, 8 & 9 (back-end & front-end code).Experience with...
This is a remote position open to candidates based in the United States, Canada, or Mexico.We... ...Felicis, BGV, Alven), have revenue, and amazing customers (Figma, MongoDB, Unity, etc.).We're looking for a Customer Success Manager with a B2B marketing operations background....
...position that includes a pension! Guaranteed $15.14 per hour to start! The City of Elk River is looking for candidates for part-time Liquor Store Clerk positions at Northbound Liquors. Hours for delivery drivers are also available at $17.85 per hour. Applications...
This is a full-time position, onsite at Butterworth Hospital. Job Summary Provides spiritual care, counsel, education, and emotional support to patients, families, and staff members of all faith traditions. Assists with referrals to particular faith group leaders when indicated...