Job Description

Reports To: Social Care Manager
Type: Full-Time, Permanent
Work Location: Hybrid (in-person & remote)
Salary: Commensurate with experience

About Us

Grace Capita l, a lead investor in Essence Community Care , is a Chicago-based venture capital firm committed to leveraging technology and innovation to create meaningful change in underserved communities. We invest in transformative solutions that reduce community disparities in areas including education, infrastructure, housing and healthcare.

About the Role

Essence Community Care , a portfolio company of Grace Capital , is recruiting for a new initiative aimed at expanding access to high-quality social care services. We are seeking dedicated  Associate and Senior Social Care Specialists  to provide comprehensive case management and care coordination services to individuals in need. These roles focus on assessing client needs, connecting them with essential resources, and advocating for improved health and social outcomes.

The ideal candidates will have experience working with Medicaid and other government benefits, strong problem-solving skills, and a commitment to serving vulnerable communities. Senior Social Care Specialists will also provide mentorship and support to Associate Social Care Specialists, ensuring best practices in service delivery and client engagement.

 

Qualifications:

• Bilingual: Spanish is required , with fluency or advanced-level language skills.
• As an Associate, Bachelor’s degree in Human Services or a related field, or equivalent work experience.
• As a Senior, Master’s degree in Human Services or a related field, or equivalent work experience.
• As an Associate, a minimum of 2 years of experience in care planning, care coordination, or care management
• As a Senior, a minimum of 5 years of experience in care planning, care coordination, or care management.
• Demonstrated experience in housing support, government benefit applications, and managing complex cases.
• Strong judgment and decision-making skills to advocate effectively for clients’ best interests.
• Proven ability to work collaboratively with individuals and groups from diverse backgrounds.
• Comfortable conducting outreach and cold calls in medical or community settings.
• Exceptional interpersonal and communication skills, with the ability to build rapport with individuals from varied professional and personal backgrounds.
• Must maintain current licenses and certifications required for the position, including (but not limited to) First Aid and CPR.
• Ability to pass pre-employment and random drug screenings while maintaining professionalism, emotional control, and composure.
• Reliable access to a vehicle, proof of insurance, and a valid driver’s license for essential job-related travel.
• Proficient in computer applications, including electronic health record (EHR) systems.
• Excellent oral and written communication skills.
  Responsibilities: 

• Manage a caseload of complex cases, ensuring clear communication with patients and caregivers, accurate documentation in EHR systems, and timely data entry, maintenance, and reconciliation.
• Provide oversight, guidance, and support to the Social Care team to ensure effective operations.
• Connect clients to appropriate community services by offering warm handoffs and providing comprehensive referrals.
• Respond promptly to voicemails and emails from participants, community partners, and other stakeholders.
• Facilitate seamless navigation across sectors and providers to ensure coordinated service access and completion for all cases.
• Conduct pre-screening for client eligibility, assist with applications, disseminate essential information to clients and partner organization staff, and track data for follow-up.
• Collaborate with the Social Care Manager to expand outreach efforts and enhance residents’ awareness of available resources and services.
• Utilize and maintain up-to-date knowledge of government benefits, policy updates, and program procedures to serve as a trusted resource for clients and colleagues.
• Participate actively in internal meetings to stay informed of program updates and operational developments.
• Maintain meticulous notes on client interactions and ensure thorough follow-up with referral sources.
• Engage in regular meetings with team leads to align on goals, updates, and best practices.
• Prepare and submit statistical data and required paperwork in an accurate and timely manner.
• Execute additional tasks and responsibilities as assigned by leadership to support the organization’s mission and goals.

Diversity & Inclusion

At Grace Capital, we value diversity and endeavor to treat everyone with respect, regardless of their age, gender, race, ethnicity, or sexual, cultural, or ideological preferences.

Job Tags

Permanent employment, Full time, Work experience placement, Remote job,

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