Job Description

We are currently seeking an experienced Store Manager for our retail store at Stanford Shopping Center in Palo Alto, CA .

At Frette, we expect all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional, and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony.

The Store Manager is responsible for Leadership, Sales, and Operations, as described below.

LEADERSHIP:

• Coach, motivate, and inspire team members to accomplish store goals.
• Maximize team performance by working alongside them on the sales floor and providing consistent support and direction.
• Create a high-performance culture by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and timely feedback, including actively managing poor performance.
• Participate in attracting, recruiting, and onboarding a high-performing team.
• Train team in all aspects of the business including product knowledge, client experience, and retail systems.
• Conduct monthly touchbases discussing results, areas of opportunities, and developing action plans.
• Lead daily morning and monthly store meetings, delivering key business communication, daily objectives, and team-building opportunities.
• Provide feedback to the Retail Director/Area Manager when a policy or procedure is difficult to manage or enforce and/or with ideas for improvement.
• Liaise with corporate partners on business strategies and opportunities.
• Monitor and uphold the team’s adherence to company policies and procedures.

SALES:

• Operate as a Frette Brand Ambassador and lead by example on the selling floor, embracing Frette’s selling ceremony, confidently speaking to the product as well as Frette’s heritage and craftsmanship.
• Support Sales Specialists using CRM and clienteling tools to acquire and retain their client base.
• Actively monitor customer satisfaction and outreach to drive continuous improvement.
• Engage in business development activities including networking within their neighborhood to create partnerships with showrooms, designers, hospitality, and property managers.
• Contribute toward client experience by offering white glove services to clients including home installations, consultations, Bespoke services, and home deliveries.
• Exhibit a strong grasp of retail KPI’s and ability to strategize when performance standards are not met.
• Manage and resolve customer service issues with the end goal of retaining the client relationship.

OPERATIONS:

• Completes store operational requirements including but not limited to accurate monthly schedules, end of month recap, and expense reports.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Drives continuous improvement in stockroom processing and replenishment procedures.
• Minimizes loss by ensuring all loss prevention procedures are followed and adhered to.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Efficiently execute the following daily performance needs, including but not limited to: key holder opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns as well as completing and relaying all required reporting.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
• Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
• Participate in bi-annual inventory.
• Liaise and partner with IT on any helpdesk-related inquiries.
• Local travel to the offsite storage facility and bank as needed.

SKILLS AND QUALIFICATIONS:

• Minimum 10 years of retail management experience, preferably within a luxury retail environment, hospitality, or interior design.
• Must possess and consistently exhibit the competencies relative to the position with proven success in revenue growth through business development.
• Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
• Industry awareness and strong business acumen, including the ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong interpersonal and written and verbal communication skills including the ability to lead discussions in diverse groups of varying size.
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members and business partners along with willingness to set and maintain high standards of performance.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stock room, and offsite.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

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