**Overview**
**CHI Memorial Mountain Management**
CHI Memorial Medical Group (Mountain Management Services), now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is a Management Service Organization (MSO) that provides comprehensive office management services for all Memorial Health Partners and many physicians in private practice. We are proud to be a part of the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.
We care about our employees well-being and offer benefits that complement work/life balance.
**We offer the following benefits to support you and your family:**
Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs
Employee Assistance Program (EAP) for you and your family
Health/Dental/Vision Insurance
Flexible spending accounts
Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
Adoption Assistance
Paid Time Off (PTO)
Tuition Assistance for career growth and development
Matching Retirement Programs
Wellness Program
If you are passionate about the patient experience and ready to join our nationally recognized hospital, connect with us today!
**Responsibilities**
**Job Summary / Purpose**
The Manager of Patient Experience reports to the Director of Quality. The position is responsible for the daily improvement of the patient experience of care across the care continuum for the TN/GA market. This position provides dyad leadership with operations to direct improvement activities in addition to implementing evidence based practices.
This position is responsible for leading various Patient Experience of Care Improvement Projects, including leading meetings with key stakeholders. The position provides representation on various clinical and other committees and forums across the enterprise. Local travel is expected at least 3 days per week to clinic locations. Practice visits will include onsite training and evaluation of skills/competencies/best practice strategies in addition to leader rounding and patient rounding. The role will interface and interact with physicians, advanced practice providers, and all clinic staff conducting education.
The Manager of Patient Experience will oversee data integrity and coordinate with the survey vendor. Additionally the role will include improvement of patient experience in value based contracts and will coordinate with the various payers on best practices.
**Essential Key Job Responsibilities**
1. Actively promotes and models service excellence principles at all times.
2. Ensures the integration of region and market patient experience strategies and supporting practices to ensure all assigned locations have the processes and structures necessary to ensure outlined goals are met.
3. Provides dyad oversight of patient experience clinic champions to ensure they are adhering to evidence based practices.
4. Provides expertise on the development, implementation and evaluation of patient experience development programs.
5. Ability to facilitate educational sessions to a diverse group of staff and leaders including the ability to train physicians and advanced practice providers.
6. Serves as a subject matter expert on the analysis and interpretation of patient experience metrics and advises teams on effective improvement or sustainment strategies.
7. Supports market leadership with the preparation of operating reviews and action plans.
8. Hardwires management and employee practices to ensure exceptional service on an ongoing basis. This includes the development of service standards and prescriptive language.
9. Oversees management and training of multidisciplinary teams to use service excellence tools and principles in daily activities.
10. Provides support to all clinics (50+) on patient experience metrics and analysis.
**Qualifications**
**Education**
Bachelors Degree in nursing, health administration, business administration or related field required
**Experience**
A minimum of 5 years of experience in the healthcare or service industry.
**Required Minimum Knowledge, Skills, Abilities and Training**
Understanding of patient experience measurements methods and consumer experience in health care.
Understanding of adult learning concepts and training.
Ability to facilitate educational sessions to a diverse group of staff and leaders.
**Pay Range**
$35.12 - $50.92 /hour
We are an equal opportunity/affirmative action employer.
Catholic Health Initiatives...WEC Business Services LLC WPS, a subsidiary of WEC Energy Group, is seeking aInstrument and Control Technician - RICEat the Weston RICE Generating Station located inKronenwetter, Wisconsin. Work Hours: These are shift workers on a variable schedule Monday...
...companies. You will work for the President directly and support internal staff as needed as a data analyst. Auditing, reconciling, and... ...professional setting. Flexible start date in May 2018 for full time summer intern.Email resume, social media handles and a brief cover...
...Nova Driving School is seeking passionate and dedicated driving instructors to join our team in Chicago! Key Responsibilities: Teach students safe driving techniques, traffic laws, and defensive driving strategies. Conduct both classroom lessons and practical...
...and will take place on Mondays, Tuesdays, and Thursdays. Video Production InternshipThis intern will receive various assignments... ...move up to 40 pounds.Ideal CandidateThis is an entry-level intern position for a current undergraduate/graduate college...
...Job Description Job Description Mortgage Loan Originator - Grafton Branch Join Kohler Credit Union as a Mortgage Loan Originator at our Grafton branch and help members navigate the mortgage process with expert advice and guidance. If you have experience in...